Service Terms and Agreement

Please carefully review the terms and conditions before using the services provided by XHTMLTEAM ('we,' 'our,' 'us'). These terms establish an agreement between XHTMLTEAM and the end-user ('you,' 'client,' 'customer') of our website and services. It's important to note that we reserve the right to modify these terms without prior notification.

Remove, revise, adjust, enhance, or make alterations to the products and services outlined on the XHTMLTEAM website (www.xhtmlteam.com).
Modify the pricing, specifications, and warranties.
Revise the terms and conditions presented on the company's website.

The use of all products and services provided by XHTMLTEAM is strictly allowed only within legal boundaries. Storing, transmitting, recording, or displaying data that violates legal regulations is strictly prohibited. This includes, but is not limited to, content, language, or material that is threatening, harassing, defamatory, libelous, obscene, pornographic, or offensive, as well as any material that could potentially incite or endorse inappropriate behavior, or material protected by other legal statutes.

The materials and information presented on our website, including content, images, website design and layout, illustrations, reviews, portfolios, company logo, and trademarks, are solely owned by XHTMLTEAM and are protected by copyright and intellectual property laws. Unauthorized use, copying, modification, transfer, exploitation, or distribution of XHTMLTEAM's property, for either commercial or non-commercial purposes, is strictly prohibited. Using our name, trademark, and company logo in any manner or context for any purpose is prohibited unless explicit written consent is obtained from us.

By agreeing to these terms and conditions, the full responsibility rests with you to ensure that you have thoroughly read and understood the terms.

Conditions of services:

Development Team Availability:
Basic & Professional Orders (Monday to Friday): 9 am - 7 pm (3:30 am - 1:30 pm GMT)
Premium Orders (Saturday & Sunday): 10 am - 5 pm (4:30 am - 11:30 pm GMT)
The timeline for orders and delivery times depends on the complexity of the design and may vary according to the specified requirements.
The projected order timeline commences only upon receiving and fully comprehending the clearly communicated requirements.
The client is responsible for clearly articulating all project requirements and ensuring our complete understanding of them.
Projected project costs are determined based on specified requirements and the allocated timeframe. Modifications to functionalities post-project initiation may incur additional charges.
For orders placed on weekdays, a representative from our company will initiate communication with you on the very same day.
Basic & Professional Packages: Orders submitted after 6pm will be processed starting from the subsequent business day.
Premium Package: Orders received after 6pm will be processed on the following day.
Customized offers and priority adjustments will be made available for bulk orders.
In cases where the client requests a project to be completed within a more condensed timeframe or necessitates urgent delivery, supplementary charges will be applied to accommodate the additional man-hours.
All transactions must be conducted in United States dollars.
We acknowledge PayPal as an accepted payment method, along with VISA, MasterCard, American Express, Discover, and eCheck through PayPal.

Payment and Refund Terms:

Refunds will only be issued in accordance with the stipulations outlined in XHTMLTEAM's terms and conditions. No refund will be provided if there is a violation of our terms and conditions on your part.

A full reimbursement will be assessed in the instances outlined below:
1. The order cannot be fulfilled within the specified timeframe or according to the prescribed specifications.
2. The client has initiated a cancellation request before the designated timeline begins.
3. In the event of a delay in the project's initiation.
A partial refund will be considered under the following conditions:
1. In cases where the client expresses dissatisfaction with the finalized work, the possibility of a partial refund may be considered, contingent upon both parties reaching a mutual agreement.
2. In situations where the client is dissatisfied with the quality of work or services provided and can provide a reasonable justification for their discontent.
Refunds will be processed using the same method as the initial payment mode.
Handling refund requests may take up to 14 business days.
Refunds will not be initiated in the instances outlined below:
1. Upon uploading a CMS theme onto the client's server.
2. Upon the delivery of a finalized or partially completed project, and the client's subsequent access to the order files.
3. In the event of an unforeseen delay in the project beyond the company's control.
4. In the case of project delays originating from the customer's end.

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